:root {
  --ticket-bg: #ffffff;
  --ticket-surface: #ffffff;
  --ticket-muted-surface: #f7f7f8;
  --ticket-hover: #f4f4f5;
  --ticket-border: #e4e4e7;
  --ticket-border-strong: #d4d4d8;
  --ticket-text: #18181b;
  --ticket-muted: #71717a;
  --ticket-primary: #2563eb;
  --ticket-primary-text: #ffffff;
  --primary: #2563eb;
  --primary-foreground: #ffffff;
  --ticket-blue: #2563eb;
  --ticket-blue-soft: #eff6ff;
  --ticket-green: #15803d;
  --ticket-green-soft: #f0fdf4;
  --ticket-amber: #b45309;
  --ticket-amber-soft: #fffbeb;
  --ticket-red: #dc2626;
  --ticket-red-soft: #fef2f2;
  --ticket-shadow: 0 12px 30px rgb(24 24 27 / 10%);
  color-scheme: light;
}

html[data-theme="dark"] {
  --ticket-bg: #09090b;
  --ticket-surface: #111113;
  --ticket-muted-surface: #18181b;
  --ticket-hover: #27272a;
  --ticket-border: #2f2f33;
  --ticket-border-strong: #3f3f46;
  --ticket-text: #f4f4f5;
  --ticket-muted: #a1a1aa;
  --ticket-primary: #60a5fa;
  --ticket-primary-text: #0f172a;
  --primary: #60a5fa;
  --primary-foreground: #0f172a;
  --ticket-blue: #60a5fa;
  --ticket-blue-soft: #172554;
  --ticket-green: #4ade80;
  --ticket-green-soft: #052e16;
  --ticket-amber: #fbbf24;
  --ticket-amber-soft: #422006;
  --ticket-red: #f87171;
  --ticket-red-soft: #450a0a;
  --ticket-shadow: 0 16px 40px rgb(0 0 0 / 35%);
  color-scheme: dark;
}

* {
  box-sizing: border-box;
  letter-spacing: 0;
}

html,
body {
  min-height: 100%;
}

body {
  margin: 0;
  background: var(--ticket-bg);
  color: var(--ticket-text);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", "Microsoft YaHei", sans-serif;
  font-size: 14px;
  line-height: 1.5;
}

button,
input,
select,
textarea {
  color: inherit;
  font: inherit;
}

button,
a,
input,
select,
textarea {
  outline: none;
}

button:focus-visible,
a:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  box-shadow: 0 0 0 2px var(--ticket-bg), 0 0 0 4px var(--ticket-blue);
}

a {
  color: inherit;
  text-decoration: none;
}

.icon-defs {
  position: absolute;
  width: 0;
  height: 0;
  overflow: hidden;
}

svg {
  width: 18px;
  height: 18px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.hidden {
  display: none !important;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.skip-link {
  position: fixed;
  z-index: 1000;
  left: 16px;
  top: -48px;
  padding: 8px 12px;
  border-radius: 6px;
  background: var(--ticket-primary);
  color: var(--ticket-primary-text);
}

.skip-link:focus {
  top: 8px;
}

.topbar {
  position: fixed;
  z-index: 100;
  inset: 0 0 auto;
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 0 8px;
  border-bottom: 1px solid var(--ticket-border);
  background: color-mix(in srgb, var(--ticket-bg) 94%, transparent);
  backdrop-filter: blur(12px);
}

.topbar-left,
.topbar-actions,
.brand,
.topnav,
.heading-actions,
.title-row,
.detail-title-line,
.detail-actions,
.pagination-controls {
  display: flex;
  align-items: center;
}

.topbar-left {
  flex: 0 0 auto;
  min-width: 0;
  gap: 8px;
}

.topbar-left > .topnav {
  display: none;
}

.brand {
  flex: 0 0 auto;
  gap: 6px;
  font-size: 14px;
  font-weight: 500;
  white-space: nowrap;
}

.brand img {
  width: 20px;
  height: 20px;
  object-fit: contain;
  border-radius: 6px;
}

.topnav {
  margin-left: 0;
  gap: 16px;
}

.topnav a {
  padding: 4px 0;
  border-radius: 4px;
  color: var(--ticket-muted);
  font-size: 14px;
}

.topnav a:hover {
  background: var(--ticket-hover);
  color: var(--ticket-text);
}

.topbar-actions {
  position: relative;
  flex: 0 0 auto;
  gap: 5px;
}

.icon-button,
.avatar-button {
  position: relative;
  width: 34px;
  height: 34px;
  flex: 0 0 34px;
  display: inline-grid;
  place-items: center;
  padding: 0;
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: var(--ticket-muted);
  cursor: pointer;
}

.icon-button:hover,
.avatar-button:hover {
  background: var(--ticket-hover);
  color: var(--ticket-text);
}

.icon-button.bordered {
  border: 1px solid var(--ticket-border);
  background: var(--ticket-surface);
}

.icon-button:disabled {
  cursor: not-allowed;
  opacity: 0.45;
}

.search-button {
  height: 34px;
  width: 260px;
  min-width: 260px;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 0 8px 0 10px;
  border: 1px solid var(--ticket-border);
  border-radius: 6px;
  background: var(--ticket-muted-surface);
  color: var(--ticket-muted);
  cursor: pointer;
}

.search-button:hover {
  border-color: var(--ticket-border-strong);
  color: var(--ticket-text);
}

.search-button span {
  flex: 1;
  text-align: left;
}

.search-button kbd {
  min-width: 20px;
  padding: 1px 5px;
  border: 1px solid var(--ticket-border);
  border-radius: 4px;
  background: var(--ticket-surface);
  color: var(--ticket-muted);
  font-family: inherit;
  font-size: 11px;
}

.avatar-button {
  margin-left: 3px;
  border-radius: 50%;
  background: var(--ticket-primary);
  color: var(--ticket-primary-text);
  font-size: 13px;
  font-weight: 700;
}

.avatar-button:hover {
  background: var(--ticket-primary);
  color: var(--ticket-primary-text);
  opacity: 0.86;
}

.notification-badge,
.sidebar-count {
  display: inline-grid;
  place-items: center;
  min-width: 17px;
  height: 17px;
  padding: 0 4px;
  border-radius: 9px;
  background: var(--ticket-red);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  line-height: 1;
}

.notification-badge {
  position: absolute;
  right: -3px;
  top: -3px;
  border: 2px solid var(--ticket-bg);
}

.popover-anchor {
  position: relative;
}

.popover {
  position: absolute;
  z-index: 160;
  right: 0;
  top: calc(100% + 9px);
  border: 1px solid var(--ticket-border);
  border-radius: 8px;
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
}

.language-popover {
  top: 42px;
  right: 42px;
  min-width: 148px;
  padding: 4px;
}

.language-option {
  width: 100%;
  min-height: 32px;
  display: flex;
  align-items: center;
  padding: 6px 9px;
  border: 0;
  border-radius: 5px;
  background: transparent;
  color: var(--ticket-muted);
  cursor: pointer;
  font-size: 13px;
  text-align: left;
}

.language-option:hover,
.language-option.active {
  background: var(--ticket-hover);
  color: var(--ticket-text);
}

.notification-popover {
  width: min(360px, calc(100vw - 24px));
}

.popover-heading {
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 14px;
  border-bottom: 1px solid var(--ticket-border);
}

.notification-popover .popover-heading {
  height: auto;
  min-height: 58px;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-content: center;
  gap: 2px 12px;
  padding: 10px 14px;
}
.notification-popover .popover-heading strong,
.notification-popover .popover-heading .notification-subtitle { grid-column: 1; display: block; }
.notification-popover .popover-heading strong { font-size: 14px; }
.notification-popover .popover-heading .notification-subtitle { color: var(--ticket-muted); font-size: 11px; }
.notification-popover .popover-heading #markAllReadButton { grid-column: 2; grid-row: 1 / span 2; }

.text-button {
  padding: 4px 0;
  border: 0;
  background: transparent;
  color: var(--ticket-blue);
  cursor: pointer;
  font-size: 12px;
}

.notification-list {
  max-height: 340px;
  overflow: auto;
  padding: 6px;
}

.notification-item {
  width: 100%;
  display: block;
  padding: 10px;
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: inherit;
  cursor: pointer;
  text-align: left;
}

.notification-item:hover {
  background: var(--ticket-hover);
}

.notification-item.unread {
  background: var(--ticket-blue-soft);
}

.notification-item strong,
.notification-item span,
.notification-item time {
  display: block;
}

.notification-item strong {
  margin-bottom: 2px;
  font-size: 13px;
}

.notification-item span,
.notification-item time,
.notification-empty {
  color: var(--ticket-muted);
  font-size: 12px;
}

.notification-item time {
  margin-top: 5px;
}

.notification-empty {
  padding: 28px 14px;
  text-align: center;
}

/* NewAPI notification center: Notice + Timeline tabs. */
.notification-popover > .notification-list#notificationList {
  display: none;
}

.notification-popover-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 13px 14px 10px;
  border-bottom: 1px solid var(--ticket-border);
}

.notification-popover-header strong,
.notification-popover-header span {
  display: block;
}

.notification-popover-header strong { font-size: 14px; font-weight: 600; }
.notification-popover-header span { margin-top: 2px; color: var(--ticket-muted); font-size: 11px; }

.notification-tabs {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 4px;
  padding: 8px 10px 0;
}

.notification-tab {
  min-height: 32px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 6px 8px;
  border: 0;
  border-bottom: 2px solid transparent;
  background: transparent;
  color: var(--ticket-muted);
  cursor: pointer;
  font-size: 12px;
}

.notification-tab svg { width: 14px; height: 14px; }
.notification-tab:hover,
.notification-tab.active { border-bottom-color: var(--ticket-primary); color: var(--ticket-text); }

.notification-panel { padding: 0 6px; }
.notification-panel.hidden { display: none; }
.notification-rich-content {
  max-height: min(52vh, 28rem);
  overflow: auto;
  padding: 13px 9px 15px;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  font-size: 13px;
  line-height: 1.65;
}

.notification-rich-content.hidden { display: none; }
.notification-timeline-list { max-height: min(52vh, 28rem); padding: 2px 3px; }
.notification-timeline-item { display: flex; align-items: flex-start; gap: 9px; padding: 11px 7px; border-bottom: 1px solid var(--ticket-border); }
.notification-timeline-item:last-child { border-bottom: 0; }
.notification-timeline-dot { width: 8px; height: 8px; margin-top: 5px; flex: 0 0 8px; border-radius: 50%; background: var(--ticket-primary); }
.notification-timeline-dot.warning { background: var(--ticket-amber); }
.notification-timeline-dot.error { background: var(--ticket-red); }
.notification-timeline-dot.success { background: var(--ticket-green); }
.notification-timeline-body { min-width: 0; flex: 1; }
.notification-timeline-body strong,
.notification-timeline-body span,
.notification-timeline-body time { display: block; }
.notification-timeline-body strong { font-size: 13px; font-weight: 500; white-space: pre-wrap; overflow-wrap: anywhere; }
.notification-timeline-body span { margin-top: 3px; color: var(--ticket-muted); font-size: 12px; white-space: pre-wrap; overflow-wrap: anywhere; }
.notification-timeline-body time { margin-top: 5px; color: var(--ticket-muted); font-size: 11px; }
.notification-popover-footer { display: flex; justify-content: flex-end; padding: 8px 10px 10px; border-top: 1px solid var(--ticket-border); }
.notification-popover-footer .ghost-button { min-height: 30px; padding: 5px 10px; font-size: 12px; }

.account-popover {
  width: 220px;
  padding: 6px;
}

.account-summary {
  padding: 9px 10px 11px;
  border-bottom: 1px solid var(--ticket-border);
  margin-bottom: 5px;
  overflow: hidden;
}

.account-summary strong,
.account-summary span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.account-summary span {
  margin-top: 2px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.account-popover > a,
.account-popover > button {
  width: 100%;
  height: 34px;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 0 9px;
  border: 0;
  border-radius: 5px;
  background: transparent;
  color: inherit;
  cursor: pointer;
  text-align: left;
}

.account-popover > a:hover,
.account-popover > button:hover {
  background: var(--ticket-hover);
}

.account-popover svg {
  width: 16px;
  height: 16px;
}

.app-shell {
  min-height: 100vh;
  padding-top: 48px;
}

.sidebar {
  position: fixed;
  z-index: 80;
  left: 0;
  top: 48px;
  bottom: 0;
  width: 208px;
  overflow-y: auto;
  padding: 14px 12px 24px;
  border-right: 1px solid var(--ticket-border);
  background: var(--ticket-bg);
}

.sidebar-section + .sidebar-section {
  margin-top: 19px;
}

.sidebar-label {
  display: block;
  padding: 0 9px 6px;
  color: var(--ticket-muted);
  font-size: 12px;
  font-weight: 500;
}

.sidebar-link {
  position: relative;
  min-height: 34px;
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 1px 0;
  padding: 7px 9px;
  border-radius: 6px;
  color: var(--ticket-muted);
}

.sidebar-link:hover {
  background: var(--sidebar-accent, var(--ticket-hover));
  color: var(--sidebar-accent-foreground, var(--ticket-text));
}

.sidebar-link.active {
  background: var(--sidebar-accent, var(--ticket-hover));
  color: var(--sidebar-accent-foreground, var(--ticket-text));
  font-weight: 600;
}

.sidebar-link svg {
  width: 17px;
  height: 17px;
  flex: 0 0 17px;
}

.sidebar-link span:not(.sidebar-count) {
  min-width: 0;
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.mobile-menu-button {
  display: inline-grid;
}

.sidebar-overlay {
  position: fixed;
  z-index: 70;
  inset: 48px 0 0;
  border: 0;
  background: rgb(0 0 0 / 42%);
}

.content {
  min-width: 0;
  margin-left: 208px;
  padding: 28px 16px 48px;
}

.sidebar.collapsed {
  width: 44px;
  padding-left: 6px;
  padding-right: 6px;
}

.sidebar.collapsed .sidebar-label,
.sidebar.collapsed .sidebar-link span:not(.sidebar-count) {
  display: none;
}

.sidebar.collapsed .sidebar-link {
  justify-content: center;
  padding-left: 0;
  padding-right: 0;
}

.content.sidebar-collapsed {
  margin-left: 44px;
}

.page-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 22px;
}

.page-heading h1 {
  margin: 0;
  font-size: 22px;
  font-weight: 650;
  line-height: 1.3;
}

.title-row {
  flex-wrap: wrap;
  gap: 9px;
}

.admin-badge {
  padding: 3px 7px;
  border: 1px solid #bfdbfe;
  border-radius: 5px;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 11px;
  font-weight: 600;
}

.heading-actions,
.detail-actions {
  gap: 8px;
}

.primary-button,
.secondary-button,
.ghost-button,
.danger-button,
.danger-ghost-button {
  min-height: 36px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 7px 13px;
  border: 1px solid transparent;
  border-radius: 6px;
  cursor: pointer;
  font-weight: 550;
  line-height: 1.2;
}

.primary-button {
  background: var(--ticket-primary);
  color: var(--ticket-primary-text);
}

.primary-button:hover {
  opacity: 0.88;
}

.secondary-button {
  border-color: var(--ticket-border-strong);
  background: var(--ticket-surface);
  color: var(--ticket-text);
}

.secondary-button:hover,
.ghost-button:hover {
  background: var(--ticket-hover);
}

.ghost-button {
  background: transparent;
  color: var(--ticket-muted);
}

.danger-button {
  background: var(--ticket-red);
  color: #fff;
}

.danger-ghost-button {
  border-color: color-mix(in srgb, var(--ticket-red) 35%, var(--ticket-border));
  background: transparent;
  color: var(--ticket-red);
}

.danger-ghost-button:hover {
  background: var(--ticket-red-soft);
}

.primary-button svg,
.danger-ghost-button svg {
  width: 16px;
  height: 16px;
}

.primary-button:disabled,
.secondary-button:disabled,
.ghost-button:disabled,
.danger-button:disabled,
.danger-ghost-button:disabled {
  cursor: not-allowed;
  opacity: 0.5;
}

.filters {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) 170px 170px auto auto;
  gap: 9px;
  margin-bottom: 14px;
}

.filters input,
.filters select,
.field input,
.field select,
.field textarea,
.page-size-label select {
  width: 100%;
  border: 1px solid var(--ticket-border);
  border-radius: 6px;
  background: var(--ticket-surface);
}

.filters input,
.filters select,
.field input,
.field select,
.page-size-label select {
  height: 36px;
  padding: 0 10px;
}

.filters input::placeholder,
.field input::placeholder,
.field textarea::placeholder {
  color: var(--ticket-muted);
  opacity: 0.7;
}

.search-field {
  position: relative;
}

.search-field svg {
  position: absolute;
  z-index: 1;
  left: 10px;
  top: 9px;
  width: 17px;
  height: 17px;
  color: var(--ticket-muted);
}

.search-field input {
  padding-left: 34px;
}

.filters input:hover,
.filters select:hover,
.field input:hover,
.field select:hover,
.field textarea:hover {
  border-color: var(--ticket-border-strong);
}

.filters input:focus,
.filters select:focus,
.field input:focus,
.field select:focus,
.field textarea:focus {
  border-color: var(--ticket-blue);
}

.table-frame {
  min-height: 280px;
  overflow: hidden;
  border: 1px solid var(--ticket-border);
  border-radius: 8px;
  background: var(--ticket-surface);
}

.desktop-table {
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
}

th,
td {
  padding: 11px 13px;
  border-bottom: 1px solid var(--ticket-border);
  text-align: left;
  vertical-align: middle;
  white-space: nowrap;
}

th {
  height: 44px;
  background: var(--ticket-muted-surface);
  color: var(--ticket-muted);
  font-size: 12px;
  font-weight: 600;
}

td {
  height: 55px;
}

tbody tr:hover {
  background: var(--ticket-muted-surface);
}

tbody tr:last-child td {
  border-bottom: 0;
}

.ticket-title-button {
  max-width: 340px;
  overflow: hidden;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--ticket-text);
  cursor: pointer;
  font-weight: 550;
  text-align: left;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-title-button:hover {
  color: var(--ticket-blue);
}

.muted-cell {
  color: var(--ticket-muted);
  font-size: 13px;
}

.status-badge,
.priority-badge,
.category-badge {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  padding: 3px 7px;
  border-radius: 5px;
  font-size: 12px;
  font-weight: 550;
}

.status-badge.pending {
  background: var(--ticket-amber-soft);
  color: var(--ticket-amber);
}

.status-badge.waiting_user {
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
}

.status-badge.closed {
  background: var(--ticket-hover);
  color: var(--ticket-muted);
}

.priority-badge.normal,
.category-badge {
  background: var(--ticket-hover);
  color: var(--ticket-muted);
}

.priority-badge.urgent {
  background: var(--ticket-amber-soft);
  color: var(--ticket-amber);
}

.priority-badge.emergency {
  background: var(--ticket-red-soft);
  color: var(--ticket-red);
}

.action-button {
  width: 31px;
  height: 31px;
  display: inline-grid;
  place-items: center;
  border: 0;
  border-radius: 5px;
  background: transparent;
  color: var(--ticket-muted);
  cursor: pointer;
}

.action-button:hover {
  background: var(--ticket-hover);
  color: var(--ticket-text);
}

.action-button svg {
  width: 16px;
  height: 16px;
}

.actions-column {
  width: 70px;
  text-align: center;
}

td.actions-column {
  text-align: center;
}

.loading-state,
.empty-state {
  min-height: 278px;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--ticket-muted);
}

.loading-state {
  gap: 10px;
}

.empty-state {
  flex-direction: column;
  gap: 5px;
}

.empty-state svg {
  width: 38px;
  height: 38px;
  margin-bottom: 6px;
  opacity: 0.55;
}

.empty-state strong {
  color: var(--ticket-text);
  font-size: 15px;
}

.empty-state span {
  font-size: 13px;
}

.spinner {
  width: 17px;
  height: 17px;
  border: 2px solid var(--ticket-border);
  border-top-color: var(--ticket-text);
  border-radius: 50%;
  animation: ticket-spin 0.7s linear infinite;
}

@keyframes ticket-spin {
  to { transform: rotate(360deg); }
}

.pagination {
  min-height: 54px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 9px 13px;
  border-top: 1px solid var(--ticket-border);
}

.pagination-total,
.page-indicator {
  color: var(--ticket-muted);
  font-size: 12px;
}

.pagination-total strong,
.page-indicator strong {
  color: var(--ticket-text);
}

.pagination-controls {
  gap: 8px;
}

.page-size-label select {
  width: 105px;
  height: 34px;
  font-size: 12px;
}

.mobile-list {
  display: none;
  padding: 8px;
}

.mobile-ticket {
  width: 100%;
  display: block;
  padding: 13px;
  border: 0;
  border-bottom: 1px solid var(--ticket-border);
  background: transparent;
  color: inherit;
  cursor: pointer;
  text-align: left;
}

.mobile-ticket:last-child {
  border-bottom: 0;
}

.mobile-ticket:hover {
  background: var(--ticket-hover);
}

.mobile-ticket-heading,
.mobile-ticket-meta,
.mobile-ticket-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.mobile-ticket-heading strong {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.mobile-ticket-meta,
.mobile-ticket-footer {
  margin-top: 8px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.theme-dark-icon,
html[data-theme="dark"] .theme-light-icon {
  display: none;
}

html[data-theme="dark"] .theme-dark-icon {
  display: block;
}

dialog {
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--ticket-text);
}

body > dialog.modal,
body > dialog.confirm-dialog {
  position: fixed !important;
  inset: 0 !important;
  width: 100vw !important;
  height: 100vh !important;
  max-width: none !important;
  max-height: none !important;
  margin: 0 !important;
  padding: 0 !important;
  transform: none !important;
  display: grid !important;
  place-items: center !important;
  overflow: hidden !important;
}

body > dialog.modal:not([open]),
body > dialog.confirm-dialog:not([open]) {
  display: none !important;
}

body > dialog.modal[open],
body > dialog.confirm-dialog[open] {
  display: grid !important;
}

body > dialog.modal > .modal-panel,
body > dialog.confirm-dialog > .confirm-panel {
  margin: 0 !important;
  position: absolute !important;
  top: 50% !important;
  left: 50% !important;
  right: auto !important;
  bottom: auto !important;
  transform: translate(-50%, -50%) !important;
}

dialog::backdrop {
  background: rgb(0 0 0 / 46%);
  backdrop-filter: blur(2px);
}

.modal {
  width: min(880px, calc(100vw - 28px));
  max-width: none;
  max-height: calc(100vh - 34px);
  overflow: visible;
}

.modal-panel {
  max-height: calc(100vh - 34px);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border: 1px solid var(--ticket-border);
  border-radius: 8px;
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
}

.modal-panel.compact {
  width: min(680px, 100%);
  margin: auto;
}

.modal-header {
  min-height: 64px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 17px 20px;
  border-bottom: 1px solid var(--ticket-border);
}

.modal-header h2 {
  margin: 0;
  font-size: 18px;
  font-weight: 650;
  line-height: 1.4;
}

.modal-body {
  overflow-y: auto;
  padding: 20px;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.field {
  position: relative;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 7px;
}

.field.full {
  grid-column: 1 / -1;
}

.field > span {
  font-size: 13px;
  font-weight: 550;
}

.field small {
  color: var(--ticket-muted);
  font-weight: 400;
}

.field textarea {
  min-height: 98px;
  resize: vertical;
  padding: 9px 10px 25px;
  line-height: 1.55;
}

.counter {
  position: absolute;
  right: 9px;
  bottom: 7px;
  color: var(--ticket-muted);
  font-size: 11px;
}

.image-input {
  display: none;
}

.image-compose {
  min-width: 0;
}

.image-compose.full {
  grid-column: 1 / -1;
}

.image-compose-actions {
  display: flex;
  align-items: center;
  gap: 9px;
}

.image-picker-button svg {
  width: 16px;
  height: 16px;
}

.image-count {
  color: var(--ticket-muted);
  font-size: 12px;
}

.pending-images {
  display: grid;
  grid-template-columns: repeat(auto-fill, 72px);
  gap: 8px;
  margin-top: 10px;
}

.pending-image {
  position: relative;
  width: 72px;
  aspect-ratio: 1;
  overflow: hidden;
  border: 1px solid var(--ticket-border);
  border-radius: 6px;
  background: var(--ticket-muted-surface);
}

.pending-image img {
  width: 100%;
  height: 100%;
  display: block;
  object-fit: cover;
}

.pending-image-remove {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 24px;
  height: 24px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 1px solid rgb(255 255 255 / 45%);
  border-radius: 50%;
  background: rgb(20 20 22 / 78%);
  color: #fff;
  cursor: pointer;
}

.pending-image-remove:hover {
  background: rgb(20 20 22 / 92%);
}

.pending-image-remove svg {
  width: 14px;
  height: 14px;
}

.modal-footer {
  min-height: 62px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  padding: 12px 20px;
  border-top: 1px solid var(--ticket-border);
  background: var(--ticket-muted-surface);
}

.detail-panel {
  height: min(760px, calc(100vh - 34px));
}

.detail-heading {
  align-items: flex-start;
}

.detail-title-line {
  min-width: 0;
  gap: 9px;
}

.detail-title-line h2 {
  min-width: 0;
  overflow-wrap: anywhere;
}

.ticket-number {
  flex: 0 0 auto;
  color: var(--ticket-muted);
  font-size: 14px;
  font-weight: 600;
}

.detail-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 9px;
}

.ticket-meta {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  padding: 13px 20px;
  border-bottom: 1px solid var(--ticket-border);
  background: var(--ticket-muted-surface);
}

.meta-item span,
.meta-item strong {
  display: block;
}

.meta-item span {
  margin-bottom: 3px;
  color: var(--ticket-muted);
  font-size: 11px;
}

.meta-item strong {
  overflow: hidden;
  font-size: 12px;
  font-weight: 550;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.message-thread {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  background: var(--ticket-bg);
}

.message {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 10px;
  margin-bottom: 18px;
}

.message:last-child {
  margin-bottom: 0;
}

.message-avatar {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border: 1px solid var(--ticket-border);
  border-radius: 50%;
  background: var(--ticket-muted-surface);
  color: var(--ticket-muted);
  font-size: 12px;
  font-weight: 700;
}

.message.admin .message-avatar {
  border-color: #bfdbfe;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
}

.message-heading {
  min-height: 24px;
  display: flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 5px;
}

.message-heading strong {
  font-size: 13px;
}

.message-heading time {
  color: var(--ticket-muted);
  font-size: 11px;
}

.author-role {
  padding: 2px 5px;
  border-radius: 4px;
  background: var(--ticket-blue-soft);
  color: var(--ticket-blue);
  font-size: 10px;
  font-weight: 600;
}

.message-content {
  width: fit-content;
  max-width: min(680px, 100%);
  padding: 10px 12px;
  border: 1px solid var(--ticket-border);
  border-radius: 7px;
  background: var(--ticket-surface);
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.message.admin .message-content {
  border-color: color-mix(in srgb, var(--ticket-blue) 28%, var(--ticket-border));
  background: var(--ticket-blue-soft);
}

.message-attachments {
  max-width: min(680px, 100%);
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(120px, 160px));
  gap: 8px;
  margin-top: 8px;
}

.message-attachment {
  position: relative;
  width: 100%;
  aspect-ratio: 4 / 3;
  overflow: hidden;
  padding: 0;
  border: 1px solid var(--ticket-border);
  border-radius: 6px;
  background: var(--ticket-muted-surface);
  color: var(--ticket-muted);
  cursor: zoom-in;
}

.message-attachment:disabled {
  cursor: default;
}

.message-attachment:not(:disabled):hover {
  border-color: var(--ticket-border-strong);
}

.message-attachment img {
  width: 100%;
  height: 100%;
  display: block;
  object-fit: cover;
}

.message-attachment.loading img,
.message-attachment.failed img {
  display: none;
}

.attachment-loading {
  position: absolute;
  inset: 0;
  display: grid;
  place-items: center;
  padding: 8px;
  font-size: 12px;
  text-align: center;
}

.attachment-loading svg {
  width: 22px;
  height: 22px;
}

.message-attachment:not(.loading):not(.failed) .attachment-loading {
  display: none;
}

.system-message {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 18px 0;
  color: var(--ticket-muted);
  font-size: 12px;
}

.system-message::before,
.system-message::after {
  height: 1px;
  flex: 1;
  background: var(--ticket-border);
  content: "";
}

.reply-box {
  padding: 14px 20px 16px;
  border-top: 1px solid var(--ticket-border);
  background: var(--ticket-surface);
}

.reply-box .field textarea {
  min-height: 82px;
}

.reply-box .image-compose {
  margin-top: 10px;
}

.detail-footer {
  justify-content: space-between;
}

.confirm-dialog {
  width: min(420px, calc(100vw - 28px));
}

.image-preview-panel {
  width: min(1120px, calc(100vw - 34px));
  height: min(860px, calc(100vh - 34px));
}

.image-preview-header {
  min-height: 58px;
  align-items: center;
}

.image-preview-header h2 {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.image-preview-body {
  min-height: 0;
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: auto;
  padding: 16px;
  background: var(--ticket-bg);
}

.image-preview-body img {
  max-width: 100%;
  max-height: 100%;
  display: block;
  object-fit: contain;
}

.confirm-panel {
  padding: 22px;
  border: 1px solid var(--ticket-border);
  border-radius: 8px;
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
}

.confirm-panel h2 {
  margin: 0 0 8px;
  font-size: 17px;
}

.confirm-panel p {
  margin: 0 0 20px;
  color: var(--ticket-muted);
}

.confirm-panel > div {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.toast-region {
  position: fixed;
  z-index: 2147483647 !important;
  right: 16px;
  top: 68px;
  width: min(360px, calc(100vw - 32px));
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.toast {
  display: grid;
  grid-template-columns: 5px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: start;
  padding: 11px 12px 11px 0;
  border: 1px solid var(--ticket-border);
  border-radius: 7px;
  background: var(--ticket-surface);
  box-shadow: var(--ticket-shadow);
  animation: toast-in 0.18s ease-out;
}

.toast::before {
  width: 4px;
  height: 100%;
  border-radius: 0 3px 3px 0;
  background: var(--ticket-blue);
  content: "";
}

.toast.success::before { background: var(--ticket-green); }
.toast.error::before { background: var(--ticket-red); }
.toast.warning::before { background: var(--ticket-amber); }

.toast strong,
.toast span {
  display: block;
}

.toast strong {
  font-size: 13px;
}

.toast span {
  margin-top: 2px;
  color: var(--ticket-muted);
  font-size: 12px;
}

.toast button {
  width: 26px;
  height: 26px;
  display: grid;
  place-items: center;
  padding: 0;
  border: 0;
  border-radius: 4px;
  background: transparent;
  color: var(--ticket-muted);
  cursor: pointer;
}

.toast button:hover { background: var(--ticket-hover); }
.toast button svg { width: 14px; height: 14px; }

@keyframes toast-in {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (max-width: 1023px) {
  .topnav { display: none; }
  .filters { grid-template-columns: minmax(220px, 1fr) 155px 155px auto auto; }
  .ticket-meta { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 900px) {
  .mobile-menu-button { display: inline-grid; }
  .sidebar {
    z-index: 75;
    transform: translateX(-100%);
    transition: transform 0.18s ease;
    box-shadow: var(--ticket-shadow);
  }
  .sidebar.collapsed {
    width: 208px;
    padding-left: 12px;
    padding-right: 12px;
  }
  .content.sidebar-collapsed { margin-left: 0; }
  .sidebar.open { transform: translateX(0); }
  .content { margin-left: 0; padding: 24px 20px 40px; }
  .filters { grid-template-columns: minmax(180px, 1fr) 150px 150px; }
  .filters .secondary-button,
  .filters .ghost-button { min-width: 84px; }
  .filters { grid-template-areas: "search status category" "submit reset ."; }
  .search-field { grid-area: search; }
  #statusFilter { grid-area: status; }
}

@media (max-width: 700px) {
  .topbar { padding: 0 10px; }
  .brand span,
  .search-button { display: none; }
  .topbar-left { gap: 4px; }
  .topbar-actions { gap: 2px; }
  .content { padding: 19px 12px 32px; }
  .page-heading { align-items: flex-start; margin-bottom: 17px; }
  .page-heading h1 { font-size: 20px; }
  .primary-button,
  .secondary-button,
  .ghost-button,
  .danger-button,
  .danger-ghost-button { min-height: 34px; padding: 7px 10px; }
  .filters { grid-template-columns: 1fr 1fr; grid-template-areas: none; }
  .search-field { grid-column: 1 / -1; grid-area: auto; }
  .filters label:nth-of-type(2),
  .filters label:nth-of-type(3) { min-width: 0; }
  .desktop-table { display: none !important; }
  .mobile-list:not(.hidden) { display: block; }
  .pagination { align-items: flex-start; }
  .pagination-total { padding-top: 8px; }
  .page-size-label { display: none; }
  .modal { width: 100vw; max-height: 100vh; margin: 0; }
  .modal-panel,
  .detail-panel { width: 100vw; height: 100vh; max-height: 100vh; border: 0; border-radius: 0; }
  .form-grid { grid-template-columns: 1fr; }
  .field.full { grid-column: auto; }
  .image-compose.full { grid-column: auto; }
  .modal-header,
  .modal-body,
  .message-thread { padding-left: 16px; padding-right: 16px; }
  .ticket-meta { padding-left: 16px; padding-right: 16px; }
  .reply-box { padding-left: 16px; padding-right: 16px; }
  .message-attachments { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .image-preview-panel { width: 100vw; height: 100vh; }
  .modal-footer { padding-left: 16px; padding-right: 16px; }
  .detail-footer { align-items: flex-end; }
  .detail-actions { flex-wrap: wrap; justify-content: flex-end; }
  .notification-popover { position: fixed; right: 8px; top: 58px; }
}

@media (max-width: 430px) {
  .heading-actions .primary-button span { display: none; }
  .heading-actions .primary-button { width: 36px; padding: 0; }
  .filters { grid-template-columns: 1fr; }
  .search-field { grid-column: auto; }
  .filters .secondary-button,
  .filters .ghost-button { width: 100%; }
  .pagination { flex-direction: column; align-items: stretch; }
  .pagination-controls { justify-content: space-between; }
  .ticket-meta { grid-template-columns: 1fr; }
  .detail-title-line { align-items: flex-start; flex-direction: column; gap: 2px; }
  .detail-footer { align-items: stretch; flex-direction: column-reverse; }
  .detail-footer > div,
  .detail-actions { width: 100%; }
  .detail-actions > button { flex: 1; }
  #deleteTicketButton { width: 100%; }
}

/* Keep the mobile drawer visible after the official shell's collapsed-state rules run. */
@media (max-width: 900px) {
  body .sidebar { transform: translateX(-100%) !important; }
  body .sidebar.open { transform: translateX(0) !important; }
}

.command-dialog {
  width: 100vw;
  max-width: none;
  height: 100vh;
  max-height: none;
  margin: 0;
  padding: 0;
  border: 0;
  background: transparent;
}

body > dialog.command-dialog[open] {
  display: grid !important;
  place-items: start center;
  padding-top: min(18vh, 150px);
}

.command-panel {
  width: min(640px, calc(100vw - 24px));
  max-height: min(70vh, 560px);
  overflow: hidden;
  border: 1px solid var(--ticket-border);
  border-radius: 8px;
  background: var(--ticket-surface);
  box-shadow: 0 24px 80px rgb(0 0 0 / 28%);
}

.command-input-wrap {
  display: flex;
  align-items: center;
  gap: 9px;
  min-height: 48px;
  padding: 0 13px;
  border-bottom: 1px solid var(--ticket-border);
  color: var(--ticket-muted);
}

.command-input-wrap svg { width: 17px; height: 17px; flex: 0 0 17px; }
.command-input-wrap input { min-width: 0; flex: 1; height: 42px; border: 0; outline: 0; background: transparent; color: var(--ticket-text); font-size: 14px; }
.command-input-wrap kbd { padding: 2px 5px; border: 1px solid var(--ticket-border); border-radius: 4px; color: var(--ticket-muted); font-size: 10px; }
.command-list { max-height: min(52vh, 470px); overflow: auto; padding: 7px; }
.command-group-label { padding: 8px 9px 5px; color: var(--ticket-muted); font-size: 11px; font-weight: 600; }
.command-item { width: 100%; display: flex; align-items: center; gap: 9px; min-height: 34px; padding: 7px 9px; border: 0; border-radius: 5px; background: transparent; color: var(--ticket-text); cursor: pointer; text-align: left; font-size: 13px; }
.command-item:hover,
.command-item.selected { background: var(--ticket-hover); }
.command-item svg { width: 15px; height: 15px; color: var(--ticket-muted); flex: 0 0 15px; }
.command-item kbd { margin-left: auto; color: var(--ticket-muted); font-size: 10px; }
.command-empty { padding: 28px 12px; color: var(--ticket-muted); text-align: center; font-size: 13px; }

@media (max-width: 700px) {
  body > dialog.command-dialog[open] { padding-top: 74px; }
  .command-panel { width: calc(100vw - 16px); }
}